Shipping Policy

Shipping Policy

Last updated: December 21, 2025

This Shipping Policy applies to orders placed with The Fabritorium through https://thefabritorium.com and https://fabritorium.com (collectively, the “Site”).

By placing an order, you agree to this Shipping Policy in addition to our Terms of Service, Refund Policy, and Privacy Policy.

1. Order Processing

  • Orders are processed after payment is successfully received

  • Processing times vary depending on whether the item is standard or custom-made

  • Custom and 3D printed items may require additional production time before shipment

Estimated processing times, when provided, are for reference only and are not guaranteed.

2. Shipping Destinations

We ship to:

  • Addresses within the United States

  • Select international destinations

If we are unable to ship to your location, you will be notified and your order may be canceled or refunded.

3. Shipping Methods and Carriers

  • Shipping methods and carrier options are displayed at checkout

  • Available carriers may include postal services and third-party shipping providers

  • Shipping costs are calculated at checkout unless otherwise stated

We reserve the right to select the most appropriate carrier for your order.

4. Shipping Rates

  • Shipping rates are calculated based on order size, weight, destination, and selected shipping method

  • Promotional or discounted shipping offers may be limited in time or scope

  • Shipping charges are non-refundable unless the shipment error is caused by us

5. Estimated Delivery Times

  • Delivery times are estimates provided by shipping carriers

  • Delays may occur due to weather, customs processing, carrier issues, or other factors beyond our control

  • We are not responsible for carrier-related delays

6. International Shipping

For international orders:

  • Customers are responsible for all customs duties, taxes, and import fees

  • Customs processing times vary by country and may cause delays

  • We are not responsible for shipments delayed, held, or refused by customs authorities

7. Tracking Information

  • Tracking information will be provided when available

  • It is the customer’s responsibility to monitor shipment progress

  • If tracking indicates delivery but the package cannot be located, customers should contact the carrier first

8. Lost or Stolen Packages

  • We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen

  • Customers are encouraged to provide secure delivery locations

  • Claims for lost packages must be submitted directly to the shipping carrier

9. Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping addresses

  • Orders shipped to incorrect or incomplete addresses may be delayed, returned, or lost

  • Additional shipping charges may apply for reshipment

10. Damaged Shipments

If your order arrives damaged:

  • Contact us within a reasonable timeframe after delivery

  • Provide photos of the damaged packaging and item

  • We will review the issue and determine an appropriate resolution

Resolutions may include replacement, repair, or refund, in accordance with our Refund Policy.

11. Order Changes and Cancellations

  • Address changes or order modifications must be requested before shipment

  • Once an order has shipped, changes or cancellations are not possible

  • Custom or made-to-order items may not be eligible for cancellation once production begins

12. Contact Information

If you have questions about shipping or your order, please contact us:

📧 Email: thefabritorium@fabritorium.com
🌐 Contact Form